Our Factory:
Package & Delivery:
To ensure the quality of our service, we will follow the standard package upon delivery:
1. All products before delivery should be tested by assembly and commissioning engineers. Our salesman need to send the tested video to the customer to ensure working well of the machines. Precision parts need to be packed in film or carton.
2. All products are packed in wooden boxes. Firmly fix the edge of the foot of the equipment to adapt the machine to the requirements of loading and uploading.
Our Service
After-sales Service: Online support,Video technical support,Free spare parts
FAQ
Q1: Are you a factory or trading company?
A1: We are a factory specialized in Vacuum emulsifying mixer, filling machine, RO water treatment, capping machine and labeling machine…etc for cosmetic, pharmaceutical, chemical equipment over 20 years.
Q2: How does your factory do regarding quality control?
A2: Quality is priority. We always attach great importance to quality controlling from the beginning to the end. We support to inspect machine before shipment.
Q3: What’s the guarantee and the after service if we purchase from you?
A3: All the equipment ordered from us will provide one year guarantee from the delivery date.we could send our engineer to install or fix the machine locally.
Q4: Are your machines difficult to operate? How do you teach us to use the machine?
A4: Our machines are easy to operate, before delivery we will shoot instruction video to introduce machines' functions and to teach you how to use them.
Q5: Can you make the machine according to customers' request?
A5: Yes of course, OEM is acceptable. Most of our machines are customized design based on customer's requirements or situation.
